Privacy Policy

1. Who We Are

NovaCiel LLC ("NovaCiel", "we", "us", or "our") is an AI consulting and business automation agency based in Orlando, Florida. We operate the website novaciel.tech and provide consulting, diagnostic, and implementation services to businesses.

If you have questions about this policy, contact us at: novaciel4@gmail.com

2. Information We Collect

We collect information you provide directly to us:

• —Contact information: Name, email address, phone number, and company name when you book a meeting or contact us.
• —Meeting data: Information collected through Calendly when you schedule a diagnostic session.
• —Business information: Details about your company and operations shared during the diagnostic process.
• —Usage data: Standard web analytics including pages visited, time on site, and device information.

3. How We Use Your Information

We use the information we collect to:

• —Schedule and conduct diagnostic sessions and consultations
• —Deliver services and deliverables agreed upon in our engagement
• —Send confirmations, updates, and information relevant to your project
• —Improve our services and website
• —Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

We use the following third-party tools to operate our business:

• —Calendly: For scheduling meetings. Subject to Calendly's own privacy policy.
• —Notion: For delivering diagnostic reports and project documentation.
• —Google Analytics: For website analytics. Data is anonymized and aggregated.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client project data is retained for a minimum of 3 years following project completion. You may request deletion of your data at any time by contacting us.

6. Security

We take data security seriously. All client deliverables are shared through access-controlled environments. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate data
• —Request deletion of your data
• —Opt out of any marketing communications

To exercise any of these rights, contact us at novaciel4@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Google User Data and API Services

When a client authorizes us, NovaCiel accesses certain data from their Google Account through Google APIs, strictly to operate the specific service the client requested. This may include Google Business Profile data (business locations and customer reviews) to read reviews and post replies on the business's behalf, and Google Sheets data to read and record information (such as leads or promotions) in spreadsheets the client shares with us. We only access the data needed to provide the requested service, and we never use it for advertising or sell it.

Limited Use. NovaCiel's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google user data to provide or improve the user-facing features the client requested, and we do not transfer or sell it to third parties except as necessary to provide the service, comply with the law, or as part of a merger or acquisition.

10. Contact

For any questions about this Privacy Policy, please contact us at: